Privacy Policy

1. Who We Are

RS Lock & Safe is a professional locksmith business based in London. Our registered address is 109 Cropley Court, Cavendish Street, London N1 7HH. You can contact us at sales@rslockandsafe.co.uk.

2. What Data We Collect

We collect personal information that you voluntarily provide to us through our website forms, including:

• Callback request form: your name, phone number, and email address
• Subcontractor application form: your name, phone number, email address, and any additional information you include in your application

We also collect anonymised usage data through Google Analytics, including your IP address (anonymised), pages visited, time spent on pages, browser type, and device information.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and callback requests
• To provide locksmith services you have requested
• To process subcontractor applications
• To analyse website usage and improve our website (via anonymised analytics data)

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK General Data Protection Regulation (UK GDPR):

• Consent: when you submit a form on our website, you consent to us processing your data for the stated purpose. You may withdraw consent at any time by contacting us.
• Legitimate interest: we have a legitimate interest in responding to enquiries, providing our services, and improving our website.

5. Cookies and Analytics

Our website uses cookies for the following purposes:

• Google Analytics: we use Google Analytics to collect anonymised data about how visitors use our website. Google Analytics uses cookies to identify unique visitors and track page views. IP addresses are anonymised. This data helps us understand how our website is used and how we can improve it.
• Cookie consent: we store your cookie preference in your browser's local storage so we can remember your choice.

You can choose to accept or decline analytics cookies when you first visit our website. If you decline, no analytics cookies will be set. You can also control cookies through your browser settings.

6. Data Retention

We retain personal data collected through our enquiry and application forms for a maximum of 12 months from the date of submission. After this period, the data is securely deleted. Anonymised analytics data may be retained for longer as it cannot be used to identify individuals.

7. Third-Party Services

We share your data with the following third-party service providers:

• Resend: used to deliver email notifications when you submit a form on our website. Resend processes your data as a data processor on our behalf.
• Vercel: our website is hosted on Vercel. Vercel may process technical data (such as IP addresses and request logs) as part of providing hosting services.
• Google Analytics: used to collect anonymised website usage data, as described in section 5 above.

We do not sell, trade, or otherwise transfer your personal data to any other third parties.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can request that we correct any inaccurate or incomplete personal data.
• Right to erasure: you can request that we delete your personal data.
• Right to restriction: you can request that we restrict the processing of your personal data.
• Right to data portability: you can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: you can object to the processing of your personal data where we rely on legitimate interest as our legal basis.

To exercise any of these rights, please contact us at sales@rslockandsafe.co.uk. We will respond to your request within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data transmitted through our website is encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at: sales@rslockandsafe.co.uk

RS Lock & Safe
109 Cropley Court, Cavendish Street
London N1 7HH