Question 1

What should I do if I'm locked out of my house?

Accepted Answer

Stay calm and check all doors and windows first. If you can't find a way in, call us on 07946 031981. We provide emergency lockout services 6am–10pm, 7 days a week across East London and aim to reach you within 30-60 minutes. We use non-destructive entry methods wherever possible.

Question 2

How quickly can you get to me?

Accepted Answer

We aim to reach you within 30-60 minutes across Hackney, Islington, Shoreditch, Bethnal Green, Camden, and surrounding East London areas. Response times may vary during peak periods, but we'll always give you an honest estimated arrival time when you call.

Question 3

Will you damage my door to get in?

Accepted Answer

In the vast majority of cases, no. Our locksmiths are trained in non-destructive entry techniques and will always try these methods first. Drilling is a last resort and only done with your consent. If a lock needs to be drilled, we can replace it on the spot.

Question 4

How much does an emergency lockout cost?

Accepted Answer

A standard daytime lockout using non-destructive entry typically costs £95–£150. Night and weekend call-outs may be £100–£180. We provide a quote before starting any work and charge no call-out fee. The price includes gaining entry — if a new lock is needed, that's quoted separately.

Question 5

Is there a call-out fee?

Accepted Answer

No, we never charge a call-out fee. You only pay for the work carried out. We'll give you a clear quote over the phone and confirm it before starting any work.

Question 6

What is a BS3621 lock and do I need one?

Accepted Answer

BS3621 is the British Standard for thief-resistant locks. Most home insurance policies require BS3621-compliant locks on all external doors. If your locks don't meet this standard, your insurer may reject a claim. We can check your locks and upgrade them if needed.

Question 7

What are anti-snap lock cylinders?

Accepted Answer

Anti-snap cylinders are designed to resist lock snapping — a common burglary method where the cylinder is snapped to expose the mechanism. Euro cylinder locks (common on UPVC doors) are particularly vulnerable. We fit anti-snap cylinders as a minimum standard on all jobs — call us for a quote.

Question 8

Should I change the locks when I move house?

Accepted Answer

Yes, we strongly recommend changing the locks whenever you move into a new property. You have no way of knowing how many copies of the existing keys are in circulation — previous owners, their family, estate agents, builders, and cleaners may all have copies.

Question 9

Can you open my safe if I've lost the key or forgotten the code?

Accepted Answer

Yes, we specialise in safe opening for all types and brands. We use non-destructive methods wherever possible to preserve the safe's integrity. Whether it's a key-operated, combination, or digital safe, we can help. Call us on 07946 031981 for a quote.

Question 10

How much does safe opening cost?

Accepted Answer

Safe opening costs depend on the type and complexity. Basic safes start from £120 + VAT. Digital and commercial safes vary depending on the grade. We'll give you a quote after assessing the safe type. Non-destructive entry is always attempted first.

Question 11

Can you repair or replace safe locks?

Accepted Answer

Yes, we can repair and replace locks on most types of safe. This includes resetting combination locks, replacing digital keypads, and fitting new key locks. If your safe lock is becoming unreliable, it's better to get it serviced before you get locked out.

Question 12

What areas do you cover?

Accepted Answer

We cover Hackney, Islington, Shoreditch, Bethnal Green, Camden, Clapton, Dalston, City of London, and surrounding East London areas. Our two offices in E5 and N1 give us excellent coverage across the region. Check our Areas page for details on your location.

Question 13

Are you insured?

Accepted Answer

Yes, we carry full public liability insurance and professional indemnity insurance. All work is guaranteed. We're happy to provide proof of insurance on request.

Question 14

Do you provide a guarantee on your work?

Accepted Answer

Yes, all our work comes with a 12-month guarantee covering both parts and labour. If anything goes wrong with a lock we've fitted or repaired within 12 months, we'll put it right at no extra cost.

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